Privacy Policy

1. Introduction

Togor & Tweed ("we", "us", "our") operates the website togorandtweed.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us. Please read this policy carefully.

2. Information We Collect

Information you provide to us:

• Name, email address, phone number
• Delivery address (division, district, area, postal code)
• Order history and payment method preference
• Account credentials (email and hashed password)
• Messages sent via our Contact form

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on site
• Device information
• Cookies and similar tracking technologies

3. How We Use Your Information

• To process and fulfil your orders
• To send order confirmations, shipping updates, and receipts
• To respond to your inquiries and provide customer support
• To improve our website and product offerings
• To send marketing communications (only with your consent)
• To detect and prevent fraud

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Delivery partners — to fulfil your orders (name, address, phone)
• Payment processors — bKash and Nagad process transactions on their own secure platforms; we do not store payment credentials
• Service providers — email, analytics, and hosting services that assist our operations
• Legal authorities — when required by law or to protect our rights

5. Cookies

We use cookies to maintain your session (shopping cart, login), analyse site traffic via Google Analytics, and improve user experience. You can disable cookies in your browser settings, though some features may not function correctly.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Passwords are stored using industry-standard hashing algorithms and are never stored in plaintext.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. You may request deletion of your account and associated data at any time by contacting us.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Opt out of marketing communications at any time

To exercise these rights, contact us at hello@togorandtweed.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website constitutes acceptance of the revised policy.

10. Contact

Questions about this Privacy Policy? Contact us at our Contact page or email hello@togorandtweed.com.